Earnings call: UniFirst reports record revenues, eyes modest growth in 2025

UniFirst Corporation (NYSE: NYSE:UNF), a leading provider of workplace uniforms and laundry services, reported a strong performance in the fourth quarter of fiscal 2024, with record full-year revenues of $2.427 billion, marking an 8.7% increase from the previous fiscal year. The company’s CEO, Steven Sintros, credited the growth to an additional week of operations and the acquisition of Clean Uniform. Net income for the quarter was at $44.6 million, or $2.39 per diluted share, while adjusted EBITDA surged 32.5% year-over-year to $95 million.

Key Takeaways

Full-year revenues hit a record $2.427 billion, an 8.7% increase from fiscal 2023.
Fourth quarter revenues rose to $639.9 million, an 11.9% increase with net income at $44.6 million.
Adjusted EBITDA for the quarter increased to $95 million, up 32.5% year-over-year.
Fiscal 2025 revenue is projected to be between $2.425 billion and $2.445 billion, with EPS between $6.79 and $7.19.
Core Laundry Operations saw a solid organic growth of 4.6% for the year, with a 1.3% to 2.3% growth expected in fiscal 2025.
The First Aid and Safety division exceeded $100 million in revenue and anticipates double-digit growth next year.

Company Outlook

Fiscal 2025 revenue guidance set between $2.425 billion and $2.445 billion.
Projected diluted EPS for fiscal 2025 is between $6.79 and $7.19.
Core Laundry Operations expected to grow organically between 1.3% and 2.3%.
Specialty Garments revenues expected to decrease by 4%.
First Aid segment revenue projected to grow by approximately 13%.

Bearish Highlights

A consistent decline in wearer levels has impacted pricing strategies and renewals.
Challenges in retention and competition in the market may affect growth.
Specialty Garments revenues expected to see a 4% decline.

Bullish Highlights

Record sales driven by large contracts won earlier in the year.
Strong organic growth in Core Laundry Operations.
First Aid division achieved over $100 million in revenue, with expectations of continued double-digit growth.

Misses

Despite record revenues, the company faces challenges in customer retention and competitive pricing.
The decline in wearer levels has led to a broad-based slowdown in net wearer metrics.

Q&A Highlights

Steven Sintros discussed the retention program and its importance in gathering customer feedback through NPS scores.
The market for large accounts remains healthy, but replicating last year’s growth may be challenging.

UniFirst’s robust performance in fiscal 2024, with a significant jump in revenues and net income, sets a high bar for the coming year. However, the company’s cautious outlook for fiscal 2025, amid challenges in wearer levels and competitive pressures, indicates a more modest growth trajectory. The focus on customer service, operational excellence, and strategic investments, including the ERP system, positions UniFirst to navigate the changing market dynamics. Investors and stakeholders will be looking forward to the first quarter performance report in January 2024 as an indicator of the company’s ongoing momentum and strategic execution.

InvestingPro Insights

UniFirst Corporation’s strong financial performance in fiscal 2024 is further supported by data from InvestingPro. The company’s market capitalization stands at $3.42 billion, reflecting its significant presence in the workplace uniforms and laundry services industry. UniFirst’s revenue growth of 8.35% over the last twelve months aligns closely with the reported 8.7% increase in full-year revenues, demonstrating consistent growth.

InvestingPro Tips highlight UniFirst’s financial stability and shareholder-friendly policies. The company “holds more cash than debt on its balance sheet” and “liquid assets exceed short-term obligations,” which provides a solid foundation for future growth and potential acquisitions like Clean Uniform. This financial prudence is particularly important given the company’s cautious outlook for fiscal 2025.

UniFirst’s commitment to shareholder returns is evident in its dividend history. An InvestingPro Tip notes that the company “has maintained dividend payments for 42 consecutive years” and “has raised its dividend for 6 consecutive years.” This track record of consistent dividend growth, coupled with a current dividend yield of 0.69%, may appeal to income-focused investors.

The company’s profitability is also noteworthy. With a P/E ratio of 26.55 and a PEG ratio of 1.07, UniFirst appears to be trading at a reasonable valuation considering its growth prospects. The EBITDA growth of 18.89% over the last twelve months is particularly impressive, outpacing the revenue growth and indicating improved operational efficiency.

For investors seeking more comprehensive analysis, InvestingPro offers additional tips and insights beyond those mentioned here. The platform provides a total of 15 tips for UniFirst, offering a deeper understanding of the company’s financial health and market position.

Full transcript – Unifirst Corp (UNF) Q4 2024:

Operator: Good day, and thank you for standing by. Welcome to the Fourth Quarter 2024 UniFirst Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today’s conference is being recorded. I would now like to hand the conference over to your speaker today, Steven Sintros, President and Chief Executive Officer. Please go ahead.

Steven Sintros: Thank you, and good morning. I’m Steve Sintros, UniFirst President and Chief Executive Officer. Joining me today is Shane O’Connor, Executive Vice President and Chief Financial Officer. We’d like to welcome you to UniFirst Corporation conference call to review our fourth quarter results for fiscal year 2024. This call will be on a listen-only mode until we complete our prepared remarks, but first, a brief disclaimer. This conference call may contain forward-looking statements that reflect the company’s current views with respect to future events and financial performance. These forward-looking statements are subject to certain risks and uncertainties. The words anticipate, optimistic, believe, estimate, expect, intend and similar expressions that indicate future events and trends identify forward-looking statements. Actual future results may differ materially from those anticipated depending on a variety of risk factors. For more information, please refer to the discussion of these risk factors in our most recent Form 10-K and 10-Q filings with the Securities and Exchange Commission. I’m pleased to report that we closed the year with a strong fourth quarter that modestly exceeded our expectations in both top- and bottom-line performance. We accomplished a lot as a team in fiscal ’24 that will help strengthen our company as we move forward, continuing to grow our company as well as advancing our technology and other organizational initiatives. I want to sincerely thank all of our team partners who continue to always deliver for each other and our customers as we strive towards our vision of being universally recognized as the best service provider in the industry, all while living our mission of serving the people who do the hard work. We serve the people who do the hard work as they are the workforce that keeps our communities up and running. They are our existing and prospective customers as well as our own UniFirst team partners. Our mission is to enable those employees and their organizations by providing the right products and services to do their job successfully and safely, whether that means providing uniforms, workwear, facility services, first aid and safety, cleanroom or other products and services, our goal is to partner with our customers to ensure that we structure the right program, products and services for their businesses and their team, all providing an enhanced customer service experience. Shane will provide the details of our quarter shortly, but a quick recap of our full fiscal year. Our full year revenues came in at a record $2.427 billion, an increase of 8.7% from fiscal 2023. Our full year revenue growth benefited from an extra week of operations as well as a full year of revenues from our March 2023 acquisition of Clean Uniform. Our Core Laundry Operations organic growth for fiscal ’24 was a very solid 4.6%. Operating income and adjusted EBITDA increased significantly for the full year compared to fiscal ’23, benefiting partially from lower costs expended during the year related to our key initiatives. Excluding these benefits, we still experienced strong operating income and adjusted EBITDA growth for the full year, the result of solid growth as well as moderating cost trends in key areas. We are also pleased with the improvement in our cash flows from operating activities for the full year, which grew 36.8% compared to fiscal 2023. As a reminder, we’ve been incurring costs over the last couple of years related to our technology transformation. As expected, the expense we are incurring related to these key initiatives declined during the current year due to activity surrounding the deployment of our CRM largely winding down and the amounts we are spending on our ERP project now being largely capitalized as we enter the implementation phases of the project. During the quarter, our sales organization continued to perform well, selling prospects on the value that UniFirst can bring their businesses. Overall, we are pleased with the organic growth for the quarter despite a more challenging pricing environment. Although we would classify our existing customer wearer levels as mostly stable, we have seen — we have continued to see a sequential decline in our net wearer metrics, indicating a less robust hiring environment. As we discussed last quarter, as the market emerged from a period of significantly elevated inflation levels, the more challenging pricing environment and its corresponding impact on our retention rates has impacted our sequential revenue trends, which will impact growth rates in fiscal ’25. Shane will provide more detail on our guidance for fiscal ’25 shortly, but we currently expect organic growth in our Core Laundry Operations to be between 1.3% and 2.3% in 2025. Although these are not the growth rates we ultimately aspire to deliver, we do feel there are reasons to be positive about some of the trends we are recently experiencing. We finished fiscal ’24 with a strong year in new account sales and many of our leading indicators would suggest that we are poised to have an improved performance in fiscal ’25 from a revenue trend and retention perspective. For example, we were renewing contracts at improved rates, our NPS scores, which is a newer program from us, have been steadily increasing throughout the year, and we feel as good from a service staffing perspective as we have in the last couple of years. In addition, our teams are becoming more and more comfortable with our new systems and taking advantage of their benefits. As a company, we continue to focus on investments in the business to enhance our ability to attract new customers, sell additional products to existing customers, as well as enhance our customers’ experience and drive improved retention. In addition to our ongoing efforts to drive growth, we continue to focus on our operating excellence and cost reductions to enhance our margin profile. We are pleased with some of the recent progress in this area and the related trends in key costs such as merchandise and as well as other input costs. As I mentioned, our team continues to be more proficient utilizing and optimizing the capabilities of our new CRM, including leveraging some of Clean’s proprietary technology across all UniFirst, with all efforts focused on deploying standard processes across our local operations and driving productivity. In addition, areas such as strategic pricing and account profitability, as well as strategic manufacturing and sourcing, represent significant margin enhancement opportunities. Although some of these benefits going forward will be more significantly enabled through the implementation of our ERP, we continue to focus on these areas and others that we feel can move the needle in the near to midterm. We continue to believe strongly in the bright future of our First Aid and Safety division. We finished fiscal 2024 with this segment exceeding $100 million for the first time, and we expect double-digit growth again in fiscal 2025. We continue to make investments in sales and service infrastructure on the van operations to expand our footprint and ensure we can reach existing UniFirst customers as well as new prospects in the market that have a strong need for these products and services. Customers expect solutions to their most pressing issues and First Aid and Safety is an important contributor to these integrated solutions. These investments have delivered strong growth that we once again achieved in the quarter. As we continue to improve route density as well as penetrate our customers with the full breadth of services that we provide, we expect the profitability of this segment to continually improve. And last, but certainly not least, we are excited to welcome Kelly Rooney to our senior leadership team in the role of Chief Operating Officer. Kelly brings significant experience working in route-based business-to-business services coming out of a long career in the waste industry. The role of COO is new to UniFirst, but one that we feel strongly can help us enhance service and operational execution especially given how well we feel Kelly’s experiences translate to where we are on our journey as a company. Her experience and ability to effect positive change will be critical as we continue to evolve. Alongside her deep operational experience, her talent and passion for empowering workforces to succeed fits like a glove with our culture and our promise to always deliver for our customers and our employees. With that, I’d like to turn the call over to Shane, who will provide more details on our fourth quarter results as well as our outlook for fiscal 2025.

Shane O’Connor: Thanks, Steve. Consolidated revenues in our fourth quarter of 2024 were $639.9 million, an increase of 11.9% from $571.9 million a year ago. As a reminder, the fourth quarter as well as the full fiscal year included an extra week of operations due to the timing of our fiscal calendar. This extra week accounted for revenue growth in the fourth quarter and full fiscal year of fiscal 2024 of approximately 8% and 2%, respectively. Consolidated operating income for the quarter increased to $54 million from $36.1 million or 49.8%. Net income for the quarter increased to $44.6 million or $2.39 per diluted share from $27.6 million or $1.47 per diluted share. Over the last six quarters, due to the increase in non-cash amortization expense that we started to incur as a result of the acquisition of Clean Uniform in March of 2023, the company started to disclose EBITDA as a more prominent metric in its commentary. Starting this quarter, the company will migrate to an adjusted EBITDA metric that we believe is more meaningful and is defined as net income before interest, income taxes, depreciation and amortization, further adjusted for share-based compensation expense, acquisition costs and other items impacting comparability. We believe that this more wholesome non-GAAP measure will provide a more refined view of the company’s profitability and is a better indication of the company’s capacity to generate future cash flows. The adjusted EBITDA metric does not adjust for the key initiative costs we incur, but the company will provide visibility to those items separately. Consolidated adjusted EBITDA for the quarter increased to $95 million compared to $71.7 million in the prior year or 32.5%. Our financial results in the fourth quarters of fiscal 2024 and 2023 included $1.8 million and $6.1 million, respectively, of costs directly attributable to our key initiatives. The effect of these items on the fourth quarter of fiscal 2024 and 2023 decreased operating income and adjusted EBITDA by $1.8 million and $6.1 million, respectively; net income by $1.3 million and $5 million, respectively; and diluted EPS by $0.07 and $0.27, respectively. Our Core Laundry Operations revenues for the quarter were $564.1 million, an increase of 11.7% from the fourth quarter of 2023. Core Laundry organic growth, which adjusts for the estimated effect of acquisitions, fluctuations in the Canadian dollar, as well as the impact of the extra week, was 3.9%. Core Laundry operating margin increased to 8% for the quarter or $45.4 million from 6% in prior year or $30.2 million, and the segment’s adjusted EBITDA margin increased to 14.9% from 12.7%. Costs we incurred related to our key initiatives were recorded to the Core Laundry Operations segment and decreased the Core Laundry operating and adjusted EBITDA margins for the fourth quarters of fiscal 2024 and 2023 by 0.3% and 1.2%, respectively. Segment operating and adjusted EBITDA margin comparisons benefited from the additional week in the fourth quarter of fiscal 2024, as well as from lower merchandise, payroll and other operating input costs as a percentage of revenue. Energy costs for the quarter were 4.1% of revenues, down from 4.3% a year ago. Revenues from our Specialty Garments segment, which delivers specialized nuclear decontamination and cleanroom products and services, were $46.5 million for the fourth quarter of fiscal 2024, an increase of 12.3% over prior year. After adjusting for the impact of the extra week, organic growth was 4.4%, primarily due to growth in the segment’s cleanroom business and stronger results from the US nuclear operations. Segment’s income during the quarter was $8.6 million, an increase of 26.2% over the prior year. As I mentioned in the past, the segment’s results can vary significantly from period-to-period due to seasonality as well as the timing and profitability of nuclear reactor outages and projects. Our First Aid segment’s revenues in the fourth quarter of 2024 increased to $29.3 million or 15.1%. Organic growth within the segment was 6.8%, primarily due to growth in the segment’s route-based van operations. Segment’s operating income was nominal in the quarter and continues to reflect the investments we are making to grow our First Aid van business. At the end of our fiscal year, we continue to reflect the solid balance sheet and financial position with no long-term debt, and cash, cash equivalents and short-term investments totaling $175.1 million. In fiscal 2024, we continued to see solid improvement in our cash flows from operating activities, which increased 36.8% to $295.3 million, primarily due to improved profitability and lower working capital needs of the business. Capital expenditures for fiscal 2024 totaled $160.4 million as we continued to invest in our future with new facility additions, expansions, updates and systems that will enable us to meet our long-term strategic objectives. During the year, we capitalized $16.7 million related to our ongoing ERP, which consisted primarily of both third-party consulting costs and capitalized internal labor costs. As of August 31, 2024, we capitalized $18.9 million related to the project. During fiscal 2024, we also repurchased $23.8 million worth of common stock. I’d like to take this opportunity to provide our outlook for fiscal 2025, which will include one less week of operations compared to fiscal 2024 due to the timing of our fiscal calendar. At this time, we expect our full year revenues for fiscal 2025 will be between $2.425 billion and $2.445 billion. We further expect that our fully diluted earnings per share will be between $6.79 and $7.19. This guidance includes $16 million in costs that we expect to incur directly attributable to our key initiatives, which reduced our EPS assumption by $0.64 and at this point, relate primarily to our ERP project. At the midpoint of our range, our guidance further assumes consolidated adjusted EBITDA as $330 million. Core Laundry organic revenue growth, which excludes the impact of one last week of operations is 1.8%. Core Laundry Operations operating and adjusted EBITDA margins are 5.9% and 13.2%, respectively. Key initiative costs are recorded to our Core Laundry Operations and decreased both operating and adjusted EBITDA margin by 0.7%. Core Laundry operating results continue to benefit from favorable trends in merchandise and other input costs, a result of inflationary headwinds continuing to subside, the company capitalizing on investments it has made in building procurement capabilities and enhanced merchandise controls in the CRM system that we recently deployed. Energy costs are expected to be 4.1% of revenue in fiscal 2025, and next year’s effective tax rate is assumed to be 25%. Our Specialty Garments revenues are forecast to be down from 2024 by approximately 4% due to projected declines in the nuclear business and the impact of the extra week in fiscal 2024, partially offset by continued growth in the cleanroom business. The change in business mix will have a larger impact on the profitability of this segment, and we expect operating income to be down approximately 12%. As we have commented in the past, this segment’s results can vary significantly from period to period due to seasonality as well as the timing and profitability of nuclear reactor outages and projects. Our First Aid segment’s revenues are expected to be up approximately 13% compared to 2024, and the segment’s operating income is projected to be nominally positive. We expect that our capital expenditures in 2025 will approximate $155 million, which remains elevated as a percentage of revenues, primarily due to higher application development investments we are making most significantly related to our ERP implementation. For an update on our ERP initiative, we are pleased with the progress we made in fiscal 2024. We continue to expect our ERP implementation will carry through 2027 with fiscal 2025 focused on master data management and progressing the implementation of the solution’s finance capabilities. Through fiscal 2025, we have capitalized approximately $18.9 million related to this initiative and expect that the project total will be between $85 million and $100 million. Our guidance assumes our current level of outstanding common shares and no unexpected changes generally affecting the economy. This concludes our prepared remarks, and we would now be happy to answer any questions that you might have.

Operator: Thank you. [Operator Instructions] And our first question is going to come from the line of Manav Patnaik with Barclays. Your line is open. Please go ahead.

Ronan Kennedy: Hi, good morning. This is Ronan Kennedy on for Manav. Thank you for taking my questions. Can I just ask for your thoughts on recent industry activity? And if there’s any insights from the discussions with Elis on their potential entry into the US market? If you’re uninclined to comment further on that, could I just ask for a current assessment of the uniform services industry and competitive dynamics, et cetera?

Steven Sintros: Sure. Thanks, Ronan. I mean, in general, I don’t have much to add other than I think what was said publicly by both companies. I think they expressed interest in the US market. You saw our release. We continue to think it’s not surprising that companies would be interested in UniFirst given the quality of our company. But as we’ve said publicly and I think in the release, we feel we have a lot of untapped potential, and that’s what we’re executing towards. As far as the general industry dynamics, it continues to be a competitive industry. And I think we continue to position ourselves well for the future and our place in that industry and that’s what we’re focused on.

Ronan Kennedy: Got it. Thank you. That’s helpful. And then, can I just — could you further unpack, so you said there was a more challenging price environment, and there is a corresponding impact on retention rates, but you also highlighted renewing contracts and improving rates, NPS scores improving. So, can you just further — give some further insight into the challenges and pricing impact retention versus sustaining high-quality service levels and renewing contracts, so kind of the dynamics there?

Steven Sintros: Yeah, absolutely. I think we’ve been talking over the last year about the impact of the last couple of years in the inflationary environment. And obviously, after going through a period of such historic inflation, all of the companies in the industry were no exception. We’re trying to work through that with our customers, trying to get more price where we could to offset higher labor input and other costs. And I think as that period has sort of transitioned now, companies are looking to try to recoup costs wherever they can. Companies in our industry, we’re no different. We’ve talked about some of the things we’ve been able to do on the sourcing side to recoup from our vendors. And I think our customers are trying to manage their cost the same way after going through such heavy inflation. More contracts are being put out to bid, and that’s having some impact. My comments around recent trends on contract rates, obviously, we track percentage of contracts that are being renewed and so on, as well as NPS and these other things. And my commentary there is saying, I think we’ve worked through a tough year of transition coming off to heavy inflationary periods, but that we feel good about how things are trending and how we’re positioned to improve those outcomes. So, I think some of what we’re experiencing is cyclical to a very unusual couple year period, but we feel poised to show better performance in those areas in the next year.

Ronan Kennedy: Thank you. Appreciate it.

Steven Sintros: Thank you.

Operator: Thank you. And one moment for our next question. Our next question is going to come from the line of Kartik Mehta with Northcoast Research. Your line is open. Please go ahead.

Kartik Mehta: Hey, good morning, Steve and Shane. Steve, just — I know you talked a little bit about kind of ad stops, and I’m wondering, as you look at the business today, are you at a point where ad stops are neutral, or are they starting to go negative considering where we are kind of in the economic cycle.

Steven Sintros: Yeah. I think my comments were meant to say that they’re a little bit incrementally — they are negative at this point, but not to an extent that we would say is an overly concerning trend, which is why I categorize them as mostly stable. But if you kind of look at it sequentially over the course of fiscal ’24 and to where we are now, yeah, you have seen sort of a consistent sequential decline in that activity to where a year ago, we were getting some decent boost from wearer levels. Now, it is sort of negative to a small extent.

Kartik Mehta: And then, just on the pricing clarification, I think in the past, you’ve said new contract wins are always competitive, and they’ve gotten a little bit incrementally competitive, but on your existing customers, are you still able to get some price increases, or has that environment changed as well?

Steven Sintros: I think in general, the answer is yes, there, Kartik, but I think the level you can get from existing customers today is certainly different than it was two years ago. And more customers, I think, upon renewals are challenging pricing just in the normal course. And I view that as somewhat cyclical based on, like I said, the challenges over the last couple of years that all companies have been experiencing, and we’re working through that. But in general, as I’ve also said before, your ability to drive and retain pricing is multifaceted and ultimately lands on, am I doing a good job, is the customer seeing the value in our service, do we have the right relationships and so on. So, those are things we continue to enhance to make sure we have the best outcomes, but I think some of the recent trends are cyclical.

Kartik Mehta: Perfect. Thank you very much. I really appreciate it.

Steven Sintros: Thank you.

Operator: Thank you. And one moment as we move on to our next question. Our next question is going to come from the line of Luke McFadden with William Blair. Your line is open. Please go ahead.

Luke McFadden: Hi. Thanks so much for taking our questions today. Just kind of sticking the theme around ad stops, I was just curious, are there any particular end markets where you’re seeing a slowdown and sort of this net wearer metrics most acutely or does it seem to be a bit more broad-based.

Steven Sintros: Yeah, I would say it’s a bit — it’s just more broad-based at this point. We look at things kind of regionally, and I think it’s sprinkled throughout the country. I mean in the past years, we’ve talked about things like the energy sector, but that continues to kind of tick along pretty steadily. So, at this point, I would say it’s pretty broad-based.

Luke McFadden: Understood. And just for my follow-up, you indicated that net wearer metrics have continued to slow into this quarter just due to softer employment environment. But we’re curious if that softer environment has also impacted new account growth, or if you could just talk a little bit about how that has trended during this quarter and heading into the new year?

Steven Sintros: Our new account growth in the quarter was solid. We finished the year with record levels of new sales, and I talked about this last quarter, but somewhat bolstered by some large accounts we were able to win earlier in the year. But overall, I think the ability to sell new business is pretty steady. And I wouldn’t categorize that as like the ad stops as fading.

Luke McFadden: Understood. Thanks so much.

Steven Sintros: Thank you.

Operator: Thank you. And one moment as we move on to our next question. And our next question is going to come from the line of Josh Chan with UBS. Your line is open. Please go ahead.

Josh Chan: Hi, good morning, Steve and Shane. Thanks for taking my questions. I think…

Steven Sintros: Good morning.

Josh Chan: Hi, good morning. Would you classify the slower growth in 2025 as the result of the retention challenges in 2024? Is that the right way to think about it? I’m just curious based on the way that you responded to some of the prior questions.

Steven Sintros: Yeah, absolutely. I mean I think when you look at our business, as I think most of you understand, when you look forward to growth in a subsequent year, a lot of your ability to provide growth in that year is based on the activity of the year before. Because really, when you look at what we bill and obviously, we’re very steady recurring weekly billing model, the activity of the year before influences that next year very heavily. And so, it’s really that pricing environment and the impact on retention that we experienced in ’24 that mostly impacts ’25. I think my comments about where we stand today and our ability to drive better sequential results through ’25 is more of a harbinger of what we think is achievable in ’26, just kind of understanding the way that the business sort of builds on itself.

Josh Chan: Thank you for that color. And maybe can I ask a margin question. It seems like in your guidance, you’re expecting margins to be down in the Core Laundry business. Maybe D&A has something to do with that, but could you talk about what’s pressing margins in the coming year? Thank you.

Steven Sintros: Yeah. Certainly, from an operating income perspective, and Shane can talk about this a little bit more in a minute, there is some marginal decline. Now, there’s two things when you look at operating margin the way we’ve disclosed, the biggest impact here is that DNA, and it’s the impact of significant investments we continue to make in the infrastructure technology, some of it is the impact of amortization related to our acquisitions, which is why we continue to disclose EBITDA as well. And EBITDA, in general, when you look at our margins from an EBITDA perspective, we expect them to be very stable over the course of next year. And I think that’s a testament to some of the things we’ve been doing and trends we’ve been seeing recently from a merchandise perspective, where we expect actually merchandise trends to be a little bit lower next year. So, Shane can add any color to that.

Shane O’Connor: Yeah. No, I think that pretty much sums it up. If you take a look at the operating margin, yeah, some of the things that are impacting that are slightly elevated, expected costs were going to incur related to our key initiatives. And then, the other two non-cash items that are contributing to that would be elevated depreciation as well as some headwind from stock-based comp. Now, one of the reasons why we do provide that adjusted EBITDA metric is we think that that’s a better indication of the profitability. And you can see that, that’s relatively flat. If you take into account the additional expense that we expect to incur related to our key initiatives, yeah, the profitability of the business is expected to be relatively consistent from a margin perspective with ’24.

Josh Chan: That makes sense. Thank you both for your time, and good luck in ’25.

Steven Sintros: Thank you.

Shane O’Connor: Thank you.

Operator: Thank you. And one moment for our next question. Our next question is going to come from the line of Andrew Steinerman with JPMorgan. Your line is open. Please go ahead.

Andrew Steinerman: Hi. This is Andrew. I just wanted to ask about your NPS score. I know you said it’s a new program. I definitely commend you for having an NPS program. Are you willing to tell us what level of NPS score you currently have and any ambitions you have there? And then, also, when you have your long-term ambition to have the highest quality service in the industry or amongst the highest quality service, are you seeing that reflected in your current NPS score?

Steven Sintros: Yeah. At this point, I think the program is a little newer, Andrew, in terms of starting to disclose the baseline for that. So that’s something we can consider going forward. But we’ve had the program in for about a year now. Obviously, we’re building trends of sample in terms of how we’re looking at it, but yeah, that is why we put the program in. When you look at retention, there’s a lot of things that can impact retention, customers going out of business and other reasons. And we think that NPS score is the best way sort of unfiltered. We can get that feedback from our customers to say how we’re doing. I would say, again, that I think we’ve opened that program and the samples we’re getting and looking at it compared to other companies in and out of our industry. I think we’re starting from a solid place, but like I said in our prepared remarks, our vision is to be great and really create a differentiator, and we’re starting to establish those goals internally by location and by region.

Andrew Steinerman: Great. Thank you for all that context.

Steven Sintros: Thank you.

Operator: Thank you. [Operator Instructions] Our next question comes from the line of Andrew Wittmann with Baird. Your line is open. Please go ahead.

Andrew Wittmann: Yeah, great. Thanks for taking my question, guys. Steve, I guess you mentioned here earlier on the call and on previous calls that early in fiscal ’24, there were some larger accounts that you picked up and that helped this year’s growth rate as those annualize. That’s part of the reason why your expected organic growth rate in Core Laundry is going to decelerate. I’m just kind of curious as to the market for large accounts. Are you seeing the same number of large accounts on the street today out for bid as you were seeing back then, or has the large contract environment changed where it’s slowing down, you’re not seeing quite as much opportunity there, and it’s more back to normal times? I guess, it seemed like last year was a little maybe unusual in its uptick, but I just thought maybe you could comment on these national accounts and the prospect list and how it compares today versus a year ago.

Steven Sintros: Yeah. I think it’s in a similar place, Andrew. I think when you look at a year ago, we talked about adding a top three account. Now by nature, there’s only so many accounts of that size. When we talk about national accounts, they can be anywhere from $10,000 a week to $200,000 a week. So, there’s a big range. And I think overall, we still see the environment is reasonably healthy for those, what we consider national accounts. But the challenge of getting one of that size to match what we did last year, yeah, is challenging. But at the same time, we feel good about some of the prospects we’re out there talking to and the opportunities.

Andrew Wittmann: Okay. That’s all my questions for today. Thank you for your time. Have a good day.

Steven Sintros: Thank you.

Shane O’Connor: Thanks.

Operator: Thank you. And I would now like to hand the conference back over to Steven Sintros for closing remarks.

Steven Sintros: I’d like to thank everyone again for joining us today to review our results. We look forward to speaking with you again in January when we expect to report our first quarter performance. Thank you again, and have a great day.

Operator: This concludes today’s conference call. Thank you for participating. You may now disconnect.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.